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Juan Cardona's avatar

Juan Cardona

Bogotá, Bogota D.C., Colombia

Customer Support Specialist with 5+ years in hospitality and legal services

  • Managed diverse customer service roles across cruise, tech, legal, and support sectors.
  • Consistently met recruitment targets with 10-15 hires weekly at SOLVO GLOBAL.
  • Supported legal teams by building case packets and maintaining client communications.
Customer Support
Advanced
Provided technical and customer service support across multiple industries, ensuring client satisfaction.
Recruitment & Staffing
Intermediate
Facilitated hiring processes by contacting candidates, conducting presentations, and managing personnel conversions.
Legal Assistance
Intermediate
Assisted in case preparation, client communication, and case documentation at a law firm.
Technical Skills
Intermediate
Utilized programming, editing, and support tools for mail servers and audio/video content creation.
Music Production & Creative Design
Beginner
Engaged in music mixing, production, and creative design projects, demonstrating versatility in creative skills.

Languages

Spanish
Native
English
C1
AUGUST 2023 - JULY 2024
Cruise Planning Advisor and Customer Service associate
Azamara Cruises
JULY 2021 - DECEMBER 2021
Recruiting
SOLVO GLOBAL
Received different openings every 2 to 3 days for numerous areas, including customer service positions, legal openings and specific positions for professionals., Made around 50 to 70 calls per day, with a commitment of 10 presentations per day and 10 to 15 hires per week, which was met., Personnel...
AUGUST 2019 - JULY 2021
Customer Service and Technical Support Representative
SUTHERLAND
JUNE 2018 - JULY 2019
Customer Service and Technical Support Representative
CONVERGYS - CONCENTRIX
AUGUST 2016 - MARCH 2018
Tier 1 and 2 Driver/User Service Representative, Cross Support Representative
TELEPERFORMANCE
FEBRUARY 2022 - MARCH 2023
Appointment Setter and Sales Representative
GREEN POWER NETWORK
JULY 2024 - MAY 2025
Legal Assistant, Packet Assembler, Intake Specialist—Removal Defense
ALONSO & ALONSO ATTORNEYS AT LAW
Assisting the paralegals with everything related to building the removal defense packets, checking court dates, and communicating with clients to keep them updated., Qualifying new potential clients, always keeping contact with prospects and requesting necessary info and documents for the...
🎓
Taller Psicopedagógico de los Andes
BACHELOR
Completed 2014
🎓
DNA Music
MUSICAL PRODUCTION AND MIXING DEGREE
Completed 2018
✨

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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