Juan - Logistics Coordinator with 5+ years in international operations

Handled export logistics, route coordination, and hub management in international settings.

Provided high-quality customer support, achieving high resolution rates and efficient interactions.

Developed scripts and strategies to reduce AHT and improve service delivery.

Served as primary contact for shipments and client interactions, coordinating with multiple teams.

Traveled to the U.S. to establish and manage temporary operational hubs, personally directing all export logistics to Guatemala., Led the direct, on-site supervision of the reception, consolidation, and loading of high-value assets, including heavy machinery, trucks, and vehicles., Served as the...

Achieved a 95% First Call Resolution rate, which was 5% above the team average, significantly increasing customer satisfaction., Used a proprietary CRM to document over 100 daily client interactions, ensuring accurate objection tracking and improved service continuity.

Operated an automated dialing system to make an average of 200 outbound calls daily, consistently exceeding the team's contact goals., Implemented a problem-solving script that reduced Average Handle Time by 10%, contributing to increased call capacity and team efficiency.