Juan

Keep track of assigned accounts to identify outstanding debts., Plan course of action to recover outstanding payments., Locate and contact debtors to inquire about their payment status., Negotiate payoff deadlines or payment plans.

Providing customer service to family members to provide them contact with their loved ones in specific jails., Assistance with account set up for calling cards., Processing payments to add funds to calling cards.

Customer Advocate

Providing customer service to AT&T account business owners, in regards to billing, AT&T products, troubleshooting their wireless devices, selling new AT&T products, and new account set ups for wireless and Direct TV.

On site assignment assisting staff working from home due to pandemic to provide help processing payments or other personal information that could not be received while they were at home.

Team Lead

Managing team’s metrics, coaching on behaviors that delay monthly goal in all KPI’s., Handling escalated calls., Performing acceleration tactics to maintain Team’s goal., Skill transferring knowledge to all teammates.

Sales Development Representative

Outbound calls, Organized pipeline to call and offer service to restaurant owners., Maintained a high call volume to contact as many restaurants throughout the day.

Outbound calls., Called and updated home search profile for potential buyers., Scheduled buyers consultation with real estate agents., Scheduled Tours for buyers and real estate agents., Maintaining a high call volume.