Juan D. Chaux
Customer Service & Travel Associate with 3+ years of multi-industry experience
- Provided exceptional multi-channel customer support, consistently exceeding KPIs across roles.
- Assisted exclusive clients with travel logistics and negotiated deals with service providers.
- Developed and implemented strategic business development plans, exceeding sales targets and increasing revenue.
Customer Service
Advanced
Handled customer inquiries and complaints via phone, email, and chat, ensuring high satisfaction.
GDS and CRM Platform Management
Intermediate
Managed travel booking systems and customer relationship management platforms in travel and customer service roles.
Sales & Business Development
Advanced
Developed sales pipelines, cultivated client relationships, and exceeded sales targets in fundraising and sales roles.
Event Planning & Coordination
Intermediate
Planned and executed events, managed logistics, and coordinated resources efficiently.
Communication & Negotiation
Advanced
Demonstrated strong communication skills across various roles, negotiating deals and building client trust.
Languages
English
C1 Advanced
Spanish
Native
Feb 2024 - Jun 2024
Customer Care Associate
Continuum Global Solutions (Customer Helpline Colombia S.A.S.)
Provided exceptional customer support via phone, email, and chat platforms., Resolved inquiries, complaints, and issues with insightful solutions., Achieved and exceeded productivity and quality KPIs.
Jan 2023 - Apr 2023
Travel Associate
IGT Solutions
Assisted exclusive Capital One customers with travel itineraries and services through Hopper (flights, hotels, car rentals)., Demonstrated proficiency in GDS and CRM platform management., Negotiated with travel service providers to secure the best deals., Delivered excellent customer service,...
May 2022 - Aug 2022
Appointment Setting
Studio PTBO
Working remotely with different real estate agencies from EEUU and Canada in order to reschedule appointments and meet individual needs for each of their customers., Qualifying customer ́s interest levels by building trust through conversation and using provided scripts., Coordinating efficient...
Oct 2021 - May 2022
Customer Service Representative
Teleperformance
Consistently provided exceptional customer service, exceeding KPIs., Resolved customer inquiries, complaints, and issues with effective solutions., Handled escalated situations to achieve positive outcomes., Demonstrated strong communication skills across phone, email, and chat.
Feb 2020 - Feb 2021
Customer Service Representative
Teleperformance
Consistently provided exceptional customer service, exceeding KPIs., Resolved customer inquiries, complaints, and issues with effective solutions., Handled escalated situations to achieve positive outcomes., Demonstrated strong communication skills across phone, email, and chat.
Jun 2023 - Jan 2024
Project Developer & Sales Executive
Fundación Rafael Escalona
Developed and implemented strategic business development plans., Cultivated enduring client relationships through effective communication., Consistently exceeded sales targets, contributing significantly to team success., Managed a robust sales pipeline and increased revenue.
Jul 2022 - Present
Event Producer, Promoter & DJ
Rafael Escalona®
Planned and executed successful music and cultural events, tailoring to client needs and budgets., Secured venues, managed logistics, and coordinated with staff for seamless event execution., Secured sponsorships to support events and charitable organizations., Executed effective marketing...
Apr 2017 - Apr 2019
Event Production Assistant
JPM Productions
Managed event logistics, including staff recruitment, venue selection, and equipment coordination., Maintained detailed records to ensure financial transparency.
Jul 2016 - Jan 2017
Shop Manager
Fundación Rafael Escalona
Oversaw daily operations of the foundation's shop., Managed staff, ensured inventory control, and coordinated event logistics.
EMMAT (Escuela de musica, medio, arte y tecnologia)
Associate of Arts
Completed Dec 2020
ELITE (Escuela Latinoamericana de ingenieros, tecnologos y empresarios)
Technical Degree
Completed Dec 2019
INSTITUTO INGRESA A LA U
High School Diploma
Completed Jun 2017
Customer Service Representative
Customer Service Representative, Appointment Setter, Travel Associate, Sales Representative, Tech support