Juan David Pineda Garzon
Technical Support Agent with Bilingual Skills in Customer Service
- Resolved technical and administrative customer issues through tickets, emails, and calls in English and Spanish.
- Provided technical support to driver partners in Spain, ensuring issue resolution and customer satisfaction.
- Applied programming knowledge in Python and web development to support technical problem-solving.
Resolución de tickets
Intermedio
Handled customer support tickets to resolve technical and administrative issues.
Soporte técnico
Intermedio
Provided technical assistance to clients and driver partners, troubleshooting problems.
Programación
Intermedio
Utilized Python and web development skills (HTML5, CSS3, Tkinter) in technical support activities.
Idiomas
Intermedio
Communicated effectively in English and Spanish, supporting bilingual customer service.
Languages
Español
Nativo
Inglés
B2
junio 2023 - agosto 2024
Agente de soporte técnico
Teleperformance
Resolución de tickets, correos y llamadas en inglés y español, Resolución de problemas técnicos y administrativos de clientes., Soporte a socios conductores de España.
Udemy
Curso de Programación en Python
Completed En curso
Udemy
Curso de Desarrollo Web
UNIMINUTO
Introducción a la Programación
Personality Is Everything!
Video introductions create real connections. Show passion, explain motivation, and let the authentic personality shine through – it's what makes profiles unforgettable.
Go to CazVid