FEBRUARY 2024 - CURRENTLY
CARRIER SALES REPRESENTATIVE
LEAN SOLUTIONS GROUP
Negotiated rates in dollars per mile to secure profitable agreements for both the company and freight carriers, Coordinated and monitored pickup and delivery operations for multiple clients, Strengthened business English skills to ensure effective communication in international environments
MAY 2022 - DECEMBER 2023
INBOUND FRAUD ADVISOR
SCOTIABANK COLOMBIA
Developed strong verbal and written communication skills, Delivered empathetic customer service while continuously improving bilingual and customer support abilities, Maintained a high level of responsibility and attention to detail when handling high-value transactions
SEPTEMBER 2021 - APRIL 2022
CUSTOMER SERVICE AGENT
CONCENTRIX
Enhanced bilingual communication skills by providing phone support to Latino and native customers in New York City, Ensured clear, effective, and high-quality service
JANUARY 2019 - MARCH 2019
SALES ASSOCIATE (SEASONAL)
NIKE / CENTURY SPORTS
Provided in-store customer service and sales support at Nike Toberin, Assisted customers face-to-face and ensured a positive shopping experience
NOVEMBER 2019 - JANUARY 2020
SALES ADVISOR
PEOPLE PLAY’S
Gained confidence, verbal fluency, and strong customer engagement skills, Demonstrated resourcefulness in identifying customer needs and guiding them toward purchasing decisions