Juan - Representante de Atención al Cliente en Sitel Nicaragua

Capacidad para transmitir información de manera clara y concisa, facilitando la resolución de problemas.

Habilidad para identificar problemas y ofrecer soluciones efectivas en situaciones de alta presión.

Experiencia en brindar atención personalizada que mejora la satisfacción y lealtad del cliente.

Colaboración efectiva con compañeros para alcanzar objetivos comunes y mejorar la eficiencia.

Provided real-time attention to customers that were looking to obtain information on their accounts and processing payments, inquiring about credit card accounts etc.

As a complaints listener and problem solving agent, I listened to customers very carefully and provided immediate resolutions to them and created daily reports of the work completed, sent emails to the coffee stores and talked to local store managers.

I was cold calling potential prospects using autodialer and another database system where I was making leads by calling people on behalf of different roofing companies in different areas affected by tornados and other inclement weather storms, I verified and confirmed their names and addresses and made appointments to go check their roofs giving them free estimates.

Provided customer service and technical support for the brand Doordash for consumers and doordashers and food stores associated to Doordash.