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Juan Manuel Sierra

Bogotá, Bogota D.C., Colombia

AWS Support Specialist with 3+ years in Cloud & Customer Service

  • Provided technical support to AWS clients, resolving cloud-related issues and improving customer satisfaction.
  • Assisted in configuring and troubleshooting AWS services such as EC2, S3, IAM, and RDS to ensure seamless cloud operations.
  • Contributed to documentation updates and collaborated with teams to enhance service efficiency and knowledge base quality.
Cloud Computing
Intermediate
Utilized AWS architecture, core services, and support to troubleshoot and support cloud environments.
Customer Service
Advanced
Handled customer inquiries both in-person and via phone, resolving issues and maintaining high service standards.
Technical Support & Troubleshooting
Intermediate
Provided technical assistance and problem solving for cloud services and customer inquiries.
Inventory & Cash Management
Intermediate
Managed inventory and cashier operations accurately, supporting store presentation and workflow.
Team Collaboration
Intermediate
Worked with internal teams to escalate issues and improve service processes.

Languages

Spanish
Native
English
Advanced
See Full Skillset on CazVid
October 5, 2023 - Present
Support Associate
Amazon Web Services (AWS)
Provide technical and customer support to AWS clients, ensuring effective resolution of cloud-related issues., Assist in the configuration and troubleshooting of AWS services including EC2, S3, IAM, and RDS., Collaborate with internal teams to escalate and follow up on complex technical cases.,...
January 7, 2024 - September 11, 2024
Sales Associate & Customer Service Representative
Food Lion
Delivered exceptional in-store and phone-based customer service., Managed inventory and restocked products to ensure availability and proper presentation., Operated cash registers, handled transactions, and resolved minor operational issues.
January 7, 2024 - September 11, 2024
Customer Service Representative
Sharky's Restaurant
Assisted customers in-person and over the phone, handling reservations and inquiries., Supported the team during high-demand hours, improving service efficiency., Resolved customer complaints professionally and empathetically.
View Complete Work History
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EAN University
Systems Engineering
See Education & Certifications
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