Juan Pablo Rodríguez
Customer Support Technician with 3+ years in logistics and CRM
- Streamlined CRM processes at FedEx, improving customer service workflows by 15% in six months
- Enhanced reports for better user experience, increasing usability by 25%
- Resolved over 1,000 customer inquiries, contributing to higher customer satisfaction
Customer Support and Service
Advanced
Provided technical support and customer service at FedEx, resolving inquiries and improving satisfaction
CRM Process Optimization
Intermediate
Streamlined and improved customer relationship management workflows to increase efficiency
Data Analysis and Reporting
Intermediate
Developed and enhanced reports to support data-driven decision-making
Technical Troubleshooting
Intermediate
Identified and reported system defects to improve web platform performance
Training & Support
Intermediate
Trained colleagues in CRM and administrative tasks to reduce errors and improve team performance
Languages
Spanish
Native speaking – Professional Writing
English
Professional speaking – Professional Writing
Portugues
Native speaking – Professional Writing
Nov. 2021 - Jul 2024
Customer Technology Support Technician
FedEx
Optimized CRM processes, streamlining customer service workflows by 15% within six months., Developed and improved reports, enhancing user experience by 25% through data-driven solutions., Analyzed and reported system defects, contributing to a 5% monthly improvement in web platform performance., Collaborated with cross-functional teams to enhance system functionality and data integrity.
Nov. 2019 - Sep. 2021
Customer Service Agent
FedEx
Resolved over 1,000 customer inquiries in six months, improving customer satisfaction., Reduced claim-related issues by 10% through proactive problem resolution., Trained and supported colleagues in administrative and CRM-related tasks, reducing errors by 5%.
Brigham Young University–Idaho
Bachelor of Applied Business Management
Completed Apr. 2025
Salesforce Admin
I hold a Bachelor’s Degree in Applied Business Management from Brigham Young University–Idaho, with expected graduation in April 2025. My previous experience includes working as a Customer Technology Support Technician and Customer Service Agent at FedEx, where I developed skills in problem-solving, improving customer experience, and managing technical support tasks.nnI am proficient in English and have professional skills in Excel, Word, and administrative support.
