Juan Sebastian Martinez Muñoz
Legal Assistant and Customer Support Specialist with 4+ years in legal and service industries
- Assisted in preparing and processing immigration applications, ensuring compliance with legal requirements
- Provided guidance to immigrant crime victims in the U.S., clarifying their rights and legal options
- Delivered technical support for Nintendo products, troubleshooting issues to improve user experience
Legal Document Processing
Intermedio
Handled immigration applications and verified client documents to streamline legal procedures.
Customer Support & Technical Troubleshooting
Intermedio
Provided technical support for Nintendo products, managing customer queries and repairs.
Communication & Client Guidance
Intermedio
Interacted with clients to clarify legal rights and support them through legal processes.
Organization & Attention to Detail
Intermedio
Reviewed and organized client documents to verify authenticity and improve legal procedural flow.
Teamwork & Punctuality
Intermedio
Demonstrated collaborative skills and punctuality in legal and customer service roles.
Languages
English
B2+
Spanish
Native
2023 - 2024
legal Assistant
Mil Mujeres Legal Service ONG
Assisted in preparing and processing immigration applications (residency, visas, asylum), ensuring compliance with legal requirements and deadlines., Reviewed and organized client documents, verifying authenticity to streamline legal procedures., Provided guidance to immigrant crime victims in the...
2021 - 2023
Service Support Specialist
Accedo Santander
Processed customer orders accurately, meeting quality standards and delivery timelines., Delivered basic technical support for Nintendo products, troubleshooting issues to enhance user experience., Managed returns/repairs: assessed defects, coordinated repairs, and followed up to ensure customer...
Santa Maria de Pance high school
High school diploma
Completed 2017
Javeriana Cali university
10th semester of law
Completed 2025
Please record a video speaking in English about your experience.
CAZVIDEO
customer service and dispatch roles