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Juan Sebastián Riaño Yonchez

Bogotá, Bogota D.C., Colombia

Business Administrator with 10 years of administrative and operational management

  • Led, managed, and coordinated branch services to ensure optimal customer service at Banco Av Villas.
  • Defined concrete project objectives and trained clients in key business areas, contributing to client development at Magiagro S.A.S.
  • Managed daily treasury operations, including cash flow reporting and compliance monitoring for Banco Av Villas.
Leadership
Expert
Applied strategic leadership to manage teams, coordinate operations, and achieve organizational goals.
Communication
Advanced
Facilitated effective communication with customers, clients, and team members to ensure clarity and service quality.
Financial Analysis
Advanced
Conducted financial analyses and monitored treasury reports to optimize business growth and operational efficiency.
Administrative Management
Expert
Oversaw administrative logistics, maintained client and process documentation, and ensured compliance with procedures.
Customer Service
Advanced
Managed customer complaints, claims, and loyalty initiatives to enhance customer satisfaction and retention.

Languages

English
B2
March 2023 - Present
Bilingual Agent
Teleperformance
Successfully resolve customer requests and claims in both languages, demonstrating problem-solving skills and the ability to find appropriate solutions., Proactively follow up with customers and their requests in both languages, ensuring effective and timely communication., Consistently meet the company’s established productivity and service quality objectives.
June 2022 - December 2022
Administrative and Financial Project Leader
Magiagro S.A.S
Defined project objectives aligned with client expectations and ensured their fulfillment., Trained clients in key areas such as market research, marketing strategies, sales, customer service, resource management, and financial management., Conducted thorough financial analyses to identify business growth and improvement opportunities., Managed human resources processes efficiently, adding value to employees and ensuring their professional development., Coordinated effective administrative logistics and maintenance.
June 2020 - July 2021
Treasury Analyst
Banco Av Villas
Managed the daily compliance of operations in the Colombian stock market., Generated daily reports on cash flows and bank positions., Verified the timely accounting of banking operations and monitored key indicators., Analyzed and monitored treasury control reports.
February 2018 - May 2020
Administrative Assistant
Banco Av Villas
Led, managed, coordinated, supervised, and ensured branch services for optimal customer service., Motivated and led the team to achieve sales and customer loyalty objectives., Handled, processed, and managed customer complaints and claims.
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Universidad Militar Nueva Granada
Master’s in Organizational Management
September 2022
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Universidad Militar Nueva Granada
Business Administrator
November 2017
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Colegio de Bachillerato Patria
Academic High School Diploma
November 2004

Administrador de empresas

Gestión y asistencia administrativa

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Administrador de empresas

Experiencia comprobada en el sector financiero, con especialización en la coordinación y optimización de procesos administrativos, liderazgo estratégico de equipos. Competencias centradas en la mejora continua y la eficiencia operativa, con un enfoque en la creación de entornos de trabajo colaborativos y orientados a resultados, logrando el desarrollo organizacional y el cumplimiento de objetivos estratégicos.

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