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Especialista en gestión de proyectos con más de 10 años en la industria tecnológica
Contacto
Competencias
Planifica, ejecuta y controla proyectos para asegurar el cumplimiento de objetivos y plazos
Coordina y motiva equipos multidisciplinarios para alcanzar metas comunes
Facilita la transmisión clara de ideas y avances a stakeholders internos y externos
Utiliza datos para tomar decisiones informadas y optimizar procesos
Implementa enfoques ágiles para mejorar la flexibilidad y gestión de proyectos
Resumen
Profesional con amplia experiencia en gestión de proyectos y liderazgo en el sector tecnológico.
Logros Clave
- Lideró la implementación de un sistema de gestión que mejoró la eficiencia en un 30%
- Desarrolló y coordinó proyectos multiplataforma con éxito en entornos multifuncionales
- Incrementó la colaboración interdepartamental, facilitando la integración de procesos
Experiencia
Operation Supervisor
Managed daily operation for collection account, Provide follow up and action plans weekly and monthly, Develop staff members to achieve goals and KPI compliance with our client
Senior Operation Sales Supervisor
Managed daily operations, ensuring quality control measures were in place to maintain high standards of customer service and product delivery, Conducted regular team meetings to maintain open communication channels and address any concerns or challenges promptly, Conducted regular performance evaluations for direct reports, providing constructive feedback and setting clear expectations for future success, Assisted in recruiting, hiring and training of team members, Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
Sales Operations Supervisor
Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly, Increased customer satisfaction by addressing and resolving client concerns efficiently, Organized weekly team meetings to discuss progress, challenges, and opportunities for growth, Effectively coached team members to reach weekly and monthly sales goals
Trust and Safety Specialist
Detected fraudulent activities by conducting thorough investigations and analyzing transactional data, Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation, Conducted regular audits to identify areas of vulnerability and opportunities for improvement in fraud detection systems