Juan - Logistic Coordinator with 5+ years in Supply Chain and Customer Service

Handled cargo monitoring, documentation, and cost management in logistics operations.

Provided real-time support and solutions to customers via phone, chat, and email.

Coordinated group travel, meetings, and events including logistics and client interactions.

Managed team operations, provided training, and communicated instructions effectively.

Loads monitoring in the United States, verifying status and delivery times, documentation, and costs associated with cargo movement., Provide support to drivers, clients and providers in real time following process according the issue.

Interacting via phone, chat, and email with customers in the United States and Canada, providing real-time attention, support, and solutions to their questions or problems with various campaigns in the fashion sector, home warranties, and home delivery services.

Development of tour packages for groups of foreigners interested in visiting Colombia., Presentation of proposals and tenders to the Bogotá and Cundinamarca Convention Bureau., Coordination of guides and transporters for group management, as well as accompaniment during visits to the city of Bogotá.

Manage the daily flow of operations, provide training and coaching to team members, and clearly communicate management and supervisory instructions., Conference registration, hotel reservations and transfers for attendees, event and convention management, including room reservations, food and beverage coordination, and BTL services primarily in the pharmaceutical sector.