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Juba Raad's avatar
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Juba Raad

Montréal, Quebec, Canada

Customer Service Professional with diverse front-line experience

  • Managed client arrivals, reservations, and complaints adeptly in hospitality
  • Provided efficient checkout and stock management in retail environment
  • Performed technical diagnostics and vehicle repairs as automotive mechanic
Customer Service
Advanced
Applied in hospitality, retail, call center, and pharmacy roles to assist and support clients effectively.
Communication Skills
Advanced
Used to handle client interactions, resolve complaints, and support team collaborations across various roles.
Technical Skills
Intermediate
Includes use of PMS hotel software, digital tools for tracking packages, and diagnostic tools in automotive repairs.
Organization & Management
Intermediate
Demonstrated organizing workshops, managing library loans, and coordinating deliveries efficiently.
Food Preparation & Hygiene
Intermediate
Executed beverage preparation and maintained cleanliness standards at café, with HACCP knowledge.

Languages

French
Fluent
English
Basic
See Full Skillset on CazVid
08/2023 - 12/2023
Réceptionniste
Hôtel Centre
Gestion des arrivées/départs clients et réservations, Utilisation de PMS hôtelier et assistance aux clients, Service courtois et gestion de plaintes
03/2023 - 07/2023
Caissier
Supermarché Local
Encaissement et réassort des produits, Service rapide et accueil client
05/2022 - 10/2022
Barista
Barista Café Express
Préparation des boissons chaudes et froides, Maintien de la propreté et service au comptoir
11/2021 - 04/2022
Agent de Service à la Clientèle
Centre d'appel
Gestion des appels entrants, suivi de dossiers, Assistance technique et service après-vente
03/2021 - 09/2021
Livreur de Colis
Purolator
Livraison efficace de colis en milieu urbain, Utilisation d'outils numériques pour le suivi
02/2020 - 10/2021
Agent de Bibliothèque
Kidowe
Aide à la recherche documentaire, Organisation d'ateliers et gestion des prêts
06/2018 - 12/2019
Mécanicien Automobile
Mécanicien Automobile
Diagnostic, entretien et réparation de véhicules, Relation client et conseils techniques
06/2016 - 05/2018
Assistant en Pharmacie
Algérie
Vente au comptoir, mise en rayon et étiquetage, Respect des normes sanitaires et confidentialité
View Complete Work History
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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