Julian - Data Analyst with 3.5+ years in BPO industry
Barcelona, Cataluña, EspañaRemoteen
Managed productivity, shrinkage, bonuses, forecasting, and scheduling reporting.
Led staff as a supervisor for over 3.5 years, focusing on operations needs.
Published on CazVidVideo interview availableOpen to remote
Summary
Experienced BPO professional specializing in data analysis, reporting, and team supervision with over 3.5 years in leadership roles.
Video Resume
Key Achievements
- Transitioned from bilingual consumer advisor to data analyst within the BPO sector.
Skills
Data AnalysisIntermediate
Applied data analysis skills to generate operational reports in the BPO industry.
LeadershipIntermediate
Supervised staff, overseeing operations and ensuring team performance.
Reporting & ForecastingIntermediate
Prepared reports on productivity, shrinkage, bonuses, and scheduling to support decision-making.
Customer ServiceIntermediate
Provided bilingual consumer support and advice in a high-volume BPO environment.