Contadora con experiencia en atención al cliente y soporte técnico en centros de llamadas, enfocada en brindar soluciones efectivas y empatía. Dedicada a satisfacer las necesidades del cliente con habilidades comunicativas y de resolución.
Utiliza habilidades de escucha activa y expresión clara para entender y resolver necesidades de clientes.
Reconoce y comprende las emociones y necesidades de los clientes para ofrecer un servicio adecuado.
Identifica opciones y presenta soluciones efectivas para resolver conflictos y requerimientos de clientes.
Proporciona asistencia técnica en soporte, aplicando conocimientos específicos en la industria.
Lean Staffin Solutions
Assist customer with their requirements, such as claims for various accounts, offering them options and alternatives for the satisfaction of their needs in areas related to the logistics of goods and services., Follow up on the claims filed by clients to solve their needs through different systematic steps., Customer service in the delivery of products, helping clients with their concerns about different procedures, such as product replacements for damage items.
Aspaen Los Corales – Ocean Kids Preschool
Group director of Pre-Kinder B grade, responsible for the planning, organization and formative evaluation process of the activities in the subjects of Language Arts, Math, Art and Craft, Project and fine motor skills, implemented in the teaching-learning process of children aged between 4 to 5 years, using different physical and technological resources; as well as different celebrations and events during the academic year., Preparation and conducting of knowledge and pedagogical interviews per trimester with parents, focused on the DAIP model of each student., Realization of daily digital agendas, consisting of the behavior and specific diet of each student., Planning, organization, execution and formative evaluation of Kinder A and B grade students in the subject of reading - writing, leading to the development of their neurolinguistic skills, oral and corporal expression, creative capacity, reading and writing process, reading comprehension.
Teleperformance (Amazon-DisneyPlus)
Early Childhood Education
Business Management
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Solve customer problems related to the dispatch and delivery of products, monitoring, rescheduling and cancellation of purchase orders., Advise customers on their payment methods, navigation through the streaming services purchased and billing.
Child Development Center in the Family Environment Brisas del Mar, Salgar headquarters
Provide education to pregnant and lactating mothers with children up to two years of age in conditions of vulnerability; as well as their relatives or primary caregivers in relation to strengthening child protection and care, taking into account pedagogical components in the treatment of nutritional, family and physical and emotional health issues of infants.
Sutherland Global Services
Customer service, resolution of technical problems in AT&T television, internet, telephone and billing services, satisfying the needs and concerns of the client offering optimal solutions in a timely, efficient and effective manner, providing them with follow-up to guarantee the adequate resolution to their needs.
Instituto Bilingüe del Norte
Responsible for the administrative management in the school, managing the accounts of each student, billing, portfolio collection, mailing, file management, support in the payroll process and payment of parafiscal employees., Review of the teachers' program sheets for their implementation in the classes according to the assigned subject., Preparation and presentation of commercial proposals for new clients and coordination of the activities to be carried out during the implementation projects in the school.
Actuar Famiempresas
Responsible for the collection of the offered product portfolio, customer follow-up, preparation of collection letters, follow-up on calls to customers, support to Human Resources belonging to this area conducting Coaching & Feedback sessions, working as a team and promoting a culture of Innovation and commitment in the company.
CIMU Museum (Interactive Center of Urban Memory)
Accompaniment in the proposal and creation of pedagogical devices in conjunction with the cultural agency Inspire Studio; destined to promote spaces of educational learning aimed at children, youth and adults in the city of Barranquilla and the Colombian Caribbean Coast, leading to promoting spaces for remembrance for the maintenance of historical memory in its inhabitants.
Mapuka Museum
Provide both individual and group tours to children, students, teachers and the general public; explaining the different moments of the pre-Hispanic history of the Colombian Caribbean., Support for students from different schools in the city to carry out educational exercises and theoretical-practical workshops during their stay at the museum.
Provide general information about the services offered by the University, by making phone calls to clients, students, teachers and officials about the different campaigns offered by the marketing area., Making reminders to students about, compliance with their academic and extracurricular activities., Update in the database of potential clients of the University.
Educational, educational and recreational support for boys and girls with an age group between 4 and 13 years of age., Carrying out the planning, execution and control of comprehensive pedagogical play activities for the enjoyment of children., Responsible for the logistics process of infants and their families within the university.
