Karen

Captured new clients along US and strengthened the client portfolio., Designed campaigns to recover inactive clients and created strategies to enhance client retention., Delivered training sessions on aesthetic protocols for clients.

Provided detailed information on Marriott properties to callers., Ensured successful reservation sales while delivering exceptional customer service.

Audited customer calls and developed improvement strategies., Prepared and delivered detailed reports and constructive feedback., Drafted professional correspondence to support client and business needs.