Profesional con experiencia en ventas, capacitación, gestión de calidad y atención al cliente, enfocado en mejorar procesos y potenciar habilidades de equipos de trabajo.
Aplicó técnicas de ventas consultivas para comprender y satisfacer las necesidades de los clientes.
Creó y lideró programas de formación para mejorar el rendimiento del personal y la integración de nuevos productos.
Realizó auditorías, monitoreó estándares de calidad y propuso acciones correctivas en distintos proyectos.
Cultivó relaciones duraderas mediante atención personalizada, negociación y seguimiento de cuentas.
Conduent
Cultivated and strengthened customer relationships to drive revenue growth., Contacted new and existing customers to discuss product and service solutions., Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery., Negotiated prices, terms...
Alorica LATAM
Conducting Quality Audits and Analysis on real-time as well as on recorded for the Training departments on different sites., Monitor Quality Standards adhere to policy and procedures., Provide feedback on the Audits performed and make recommendations for improvement., Implementing Corrective and...
Interexchange Communications LLC
Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions., Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives., Streamlined operational efficiencies by...
Allied Global
Bachelor
High School Diploma
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Preparó informes analíticos para comunicar resultados y recomendaciones a diferentes equipos de gestión.
Created and offered additional materials to enhance training., Explained goals and expectations required of trainees., Developed skill-specific training programs to promote employee development., Developed complete training programs and led training using expert learning techniques., Blended...
Transactel
Managed new-hire training on topics such as business standards and compliance requirements., Managed training center functions, including development and implementation of Training Material, traveled to the US to train the New Management team for the new system SAP implementation., Traveled to...
Red Ventures
Make sure the Agents maintained policy, procedures, work instructions and provided projects for quality and continuous improvement plans., Set and achieved product quality objectives while meeting product specifications., Investigated performance to maintain employee adherence to quality and safety...
