Dedicated customer support specialist with extensive experience in technical assistance, training, and process improvement.
Provided comprehensive support to customers via phone, email, and chat, ensuring resolution and satisfaction.
Diagnosed and resolved technical issues for clients, utilizing technical knowledge and problem-solving skills.
Clear and effective communication with customers and team members to facilitate understanding and collaboration.
Conducted training sessions for new support staff, improving team performance and knowledge sharing.
University of Panama – Faculty of Public Administration
Developed a Virtual Meetings Protocol and Etiquette Manual, later adopted by 121 collaborators at a Central American bank to improve their professional presence in online meetings.
ViveCasco – Panama
Manages executive schedules and coordinates daily operations., Designs response templates to ensure timely communications., Creates work calendars and coordinates with service providers to maintain property upkeep., Updates billing reports, handles email correspondence, oversees purchasing for household and property needs, and supports administrative management across more than 20 properties., Also assists with social media content creation and community management.
Ministry of Foreign Affairs of Panama
Managed the Vice Minister’s daily agenda, including diplomatic meetings and international events., Drafted, reviewed, and processed official communications, ensuring confidentiality and accuracy in diplomatic documents., Filtered and prioritized incoming correspondence, prepared high-level reports, and handled travel logistics for international missions., Coordinated high-level meetings with ambassadors and government officials, preparing reports, minutes, and briefings., Planned and organized travel itineraries, accommodations, transportation, and diplomatic visas.
Master’s Degree
Bachelor’s Degree
International Certification
Discover other professionals with similar experience
Cox Energy Panama – Mr. Enrique Riquelme, CEO
Provided administrative and executive support to the CEO and Board of Directors, managing operations for the Panama office in coordination with the headquarters in Spain., Managed calendars, correspondence, and travel logistics., Oversaw office purchases and coordinated services for both corporate and residential needs.
PTY Consulting Group, Corp. – VERIZON Telecommunications Subsidiary
Supported the CEO in administrative management, financial tracking, and household operations., Managed personal bank accounts, bill payments, and maintenance services for multiple properties, ensuring timely and organized operations.
Autos de Bavaria – Mr. Joseph Martin Rodin, CEO
Provided comprehensive support to the CEO and executive team, including event coordination, vendor management, family logistics, and children’s schedules., Ensured high standards of organization, discretion, and service quality.
All About Cars – California, USA – Mr. Roger Alanis
Assisted the Controller in implementing new financial procedures to improve billing efficiency., Automated manual invoicing processes and maintained healthy client relations to ensure timely payments.
ROAGES, S.A. – Madrid, Spain – Mr. Gerardo Roa
Maintained accounts receivable records, processed invoices and payments, reconciled general ledger accounts, and handled household and family administrative needs.
