Kathiuska - Customer Service & Administrative Assistant with 2+ years of experience

Panamá, Panamá, Panamaen

Managed guest reception and back office operations at JW MARRIOT, ensuring smooth communication and guest satisfaction.

Handled multi-tasking responsibilities including organizing time-sensitive requests for amenities and maintaining detailed documentation.

Contact via CazVid

Published on CazVid

Summary

Dedicated assistant with experience in hospitality and nonprofit sectors, skilled in client support, organizational tasks, and office software.

Key Achievements

Supported administrative functions for Fundación Misericordiar, including scheduling, financial record management, and client communication.

Skills

Customer ServiceIntermediate

Provided guest and client support through phone and in-person interactions, ensuring quality service.

Administrative SupportIntermediate

Managed calls, scheduling, and documentation for organizations, maintaining organized workflows.

Office SoftwareIntermediate

Proficient in Microsoft Office, Canva, and Opera to streamline reporting, communication, and reservations.

Organization & Time ManagementIntermediate

Coordinated activities and managed multiple tasks efficiently in hospitality and nonprofit settings.

Financial Record Keeping

Experience

Asistente General (Practicante)

JW MARRIOT

Agosto 2022 - Noviembre 2022

Dept. Recepcion: Back Office atención al huésped via telefónica, atención al cliente., Dept. Ama de llaves: Atención al huésped, organización de tiempo con las solicitudes de manteleria, amenidades.

Asistente Administrativa Medio Tiempo

Fundación Misericordiar

3 de Octubre de 2024 - hasta la fecha

Contestar llamadas telefónicas, Agendar Citas, Manejo de Caja menuda, Manejo de agenda, Organización de actividades no gubernamentales, Manejo de recibo de ajuste de ingresos, Atención al Cliente