Kelmis - Credit and Customer Service Specialist with diverse financial and team leadership experience
Summary
Experienced professional in credit and customer service with a strong background in team leadership and data analysis. Proven ability to resolve customer issues and improve operational efficiency.
Key Achievements
- Gained comprehensive experience in customer service across multiple organizations and roles.
Skills
Delivered exceptional customer service through effective communication and empathy.
Provided coaching and mentoring to team members, enhancing individual and team performance.
Managed credit risk and collaborated internally to address account issues.
Analyzed customer records and cash flow data to support operational decisions.
Languages
Experience
Credit Specialist
Scotia Bank
Collaborated with internal departments such as sales, accounting, legal, operations, and collections teams to resolve outstanding issues with customers' accounts.
Supervisor
Alorica
Providing ongoing feedback and coaching helps my team members grow both professionally and personally, while improving processes and enhancing the customer experience.
Customer Service Representative
Concentrix
Cashier - Customer service
Brother Gym
Education
Mescyt
English Immersion Program
Universidad Autónoma de Santo Domingo
Grade- Civil Engineering
Colegio Parroquial Santa Cecilia
Bachiller