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Kelvin Lorenzo 's avatar
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Kelvin Lorenzo

Higueey, La Altagracia Province, Dominican Republic

Customer Service Specialist with 3+ years in Hospitality and Retail

  • Upscaled customer satisfaction in hospitality setting through personalized support
  • Handled diverse customer issues, improving complaint resolution times
  • Gained comprehensive experience across front-line service and client communication
Customer Relations
Advanced
Expert in engaging with customers to ensure satisfaction and loyalty.
Communication Skills
Advanced
Proficient in verbal and written communication within diverse cultural contexts.
Problem Solving
Intermediate
Capable of identifying customer issues and providing effective solutions.
Multitasking
Intermediate
Able to manage multiple customer inquiries simultaneously in fast-paced environments.
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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