Kenel - Customer Service Specialist with 2 years call center experience

New York City, New York, United StatesRemoteen

Provided customer service and sales support for D I M contact center, handling merchant cash advance loans

Executed roadside assistance calls, managing requests for towing, flat tires, and lockouts

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced call center agent with a background in sales and roadside assistance

Gained experience working with Mint Mobile, expanding customer interaction skills

Customer ServiceAdvanced

Handled customer inquiries and provided support in various service contexts including loans and roadside assistance.

Sales SupportIntermediate

Assisted in selling merchant cash advance products by engaging business owners and offering loan options.

Communication SkillsAdvanced

Communicated effectively with customers over phone, addressing their needs and resolving issues promptly.

Call Center OperationsIntermediate

Worked in call center environments managing multiple service requests and sales processes.