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Customer Service Professional with diverse support experience in finance and e-commerce
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Competencies
Provided support to banking and e-commerce customers, ensuring issue resolution and customer satisfaction.
Communicated effectively with customers, banks, and internal departments to verify information and resolve issues.
Logged customer interactions and case details accurately in various support systems.
Utilized Microsoft Excel, bookkeeping, and typing skills to manage customer data and support tasks.
Education
Languages
Summary
Experienced in handling customer inquiries, dispute resolution, and collections across banking and e-commerce sectors.
Key Achievements
- Handled customer support for Capital One's fraud identity department via phone calls.
- Resolved customer inquiries for Vinted's European marketplace, analyzing statements to ensure fair dispute resolution.
- Collected delinquent balances from customers at Addi, maintaining consistent communication and documentation.
Experience
Customer service representative
Provide support via phone call to Capital One's customers, from the fraud identity department., Register every phone call on an individual case, filling in all the relevant information., Contact other banks to verify information about our customers.
Customer service representative
Attend Vinted's customers' inquiries via ticket from the 'Order Quality & Usability' department., Decide which Vinted (European marketplace) member (user) was right when they submitted a co purchase they had made from another member. This decision was made after requesting and analyzing statements from both members.
Collections agent
Collect delinquent balances from Addi's customers via phone call.