Kevin - Technical Support Engineer with 5+ years in Software Industry

Provided technical assistance and troubleshooting support across multiple platforms and tools

Built, reviewed, and refined websites and email templates using HTML, CSS, JavaScript

Utilized Python and Java for development projects and automation tasks

Utilized SQL and MySQL for data analysis and managing customer inquiries

Handled customer orders, inquiries, and logistics in healthcare and retail sectors

Providing exceptional technical support, Addressing tickets and inquiries within the Salesforce platform, Using SQL for in-depth analyses, Troubleshooting and resolving customer issues

Helping customers with technical questions and requests, Using HTML to manage templates, Testing API calls with Swagger, Resolving tickets through Hubspot and Salesforce

Reviewing and checking websites as per client specifications, Crafting basic websites from scratch, Refining existing websites

Testing and reviewing web pages, landing pages, blog posts and email templates, Performing automated and manual reviews

Receiving orders for orthopedic implements through emails and calls, Confirming shipments with warehouses and inventories

Creating shift schedules for agents, Reviewing queue and special customer requirements

Checking queues, Helping payroll, Sending reports using CRMs and Excel

Selling different products in various areas