June 2025 - Present
Account Manager – Client Relationship Management
Sunflower Technologies
Manage strategic client relationships and drive revenue growth through consultative account management., Develop and execute account growth strategies while acting as primary liaison between clients and internal teams., Identify upselling and cross-selling opportunities within existing accounts to...
June 2025
Sales and Marketing Associate
Sunflower Technologies
Conducted in-depth market research and competitor analysis to inform business strategy., Coordinated marketing events, trade shows, and product launches to increase brand visibility., Managed CRM database, scheduling, and lead qualification processes to support sales operations., Provided...
Sept 2023 - Feb 2025
Assistant General Manager
The Floral Designer – Malta
Oversaw daily operations, billing, and executive-level reporting with 100% accuracy., Reduced inventory waste by 15% through improved tracking and vendor coordination., Managed logistics for over 60 events, including weddings and corporate functions., Resolved 90% of client inquiries on first...
Jan 2020 - Mar 2023
Inbound Fraud Advisor
ScotiaGBS Colombia (Scotiabank Group)
Managed 300+ confidential fraud cases monthly, ensuring compliance and accuracy., Reduced fraudulent activity by 35% through proactive detection and monitoring., Collaborated with risk and compliance teams to implement loss-prevention strategies., Guided customers on fraud prevention and account...