Khamyl - Customer Service Representative (Internship)

Demonstrated experience with Handling inbound and outbound calls.

Demonstrated experience with Resolving client inquiries.

Demonstrated experience with De-escalating conflicts.

Demonstrated experience with Driving first-contact resolutions.

Demonstrated experience with Managing customer record systems.

Manage end-to-end multi-channel customer communications, phone, e-mail, and live chat, driving first contact resolution up by 30% while reducing average ticket turnaround time.. Handled 50 plus daily customer queries regarding order status returns, and store policies, while maintaining a 98% customer satisfaction score.. Utilized empathetic problem-solving techniques to resolve sensitive billing and order complaints successfully retaining high-value repeat customers.. Educated customers on store rewards programs and digital features directly boosting rewards program signups by 15%.

Delivered direct frontline support for account billing inquiries, payment scheduling, and service updates while assisting in credit control workflow organizations.. Handled high volume outbound calls for outstanding balance reminders and respond to client billing concerns achieving a high rate of voluntary account resolution.. Negotiated tailored payment arrangements with residential and commercial accounts mitigating service interruptions for clients.. Coordinated and scheduled disconnection and reconnection dispatch logs in alignment with company service standards.. Maintain organized file systems and schedule tracking for field contractors optimizing internal operational handoffs.

Handled community outreach initiatives and frontline engagement, serving as a key point of contact for diverse groups of people across local events.. Applied active listening and conflict de-escalation skills during public interactions, maintaining high standards of service and community relations.. Collaborated with team members to organize event logistics, coordinate schedule tracking, and support operational setups.. Gathered participant feedback and community insights during engagements to help optimize planning for future volunteer initiatives.

Managed over 100 outbound calls daily to assist residential and commercial clients with account billing inquiries, payment reminders, and service updates, boosting productivity by 25%.. Negotiated flexible payment arrangements tailored to client needs, mitigating service interruptions and achieving high rates of voluntary account resolution.. Maintained structured customer record databases and schedule tracking systems to streamline contractor logistics and field service setups.. Served as an effective inter-departmental liaison to ensure accurate data entry, timely ticket updates, and adherence to company service level agreements.

Served as a primary frontline point of contact for community outreach initiatives, applying active listening and dispute resolution skills during high-volume public interactions.. Collected participant feedback and operational data to assist team leadership in optimizing client relations and future program planning.

Organized and maintained meticulous physical and digital filing systems, schedule tracking logs, and contractor administration records.. Coordinated dispatch schedules and service life cycles in strict alignment with operational timelines and company standards.. Handled high-volume phone communications and email correspondence, assisting clients with billing inquiries and tailored arrangements.. Served as an effective liaison between internal credit control staff and field contractors, ensuring seamless workflow handoffs.

Coordinated event logistics, itinerary setups, and schedule tracking for community outreach projects.. Collaborated closely with team members and external stakeholders to streamline communication and support operational setups.

Communicated directly with prospective and current clients via phone and email to gather key information, addressing inquiries and presenting tailored solutions.. Assisted in preparing promotional materials and product presentations to support sales strategy and customer engagement initiatives.. Educated clients on loyalty initiatives and digital platform offerings, boosting program enrollment by 65% and driving cross-selling opportunities.. Organized and maintained organized client records and documented sales metrics to evaluate campaign performance and customer retention.

Executed over 100 outbound calls daily to residential and commercial clients to manage account relationships, discuss arrangements, and conduct follow-ups.. Conducted targeted market research and account reviews to identify new sales and payment optimization opportunities across key client segments.. Maintained and organized accurate sales and account documentation within databases to ensure seamless team coordination and operational tracking.. Participated in weekly team alignment meetings to evaluate performance metrics, discuss sales strategies, and report on organizational milestones.

Engaged directly with community stakeholders during outreach initiatives, utilizing proactive communication and relationship-building skills.. Gathered participant data and feedback, tracking key engagement metrics to support team leaders in refining future outreach and outreach strategies.

Accurately inputted and updated customer information, order statuses, and loyalty program details into the company database with a high degree of precision.. Organized and managed electronic files and sensitive client records while strictly adhering to confidentiality guidelines.. Responded to internal data inquiries, providing seamless support to team members and ensuring data integrity across digital platforms.. Prepared and exported regular reports based on customer metrics and account engagement to assist leadership in evaluating operational performance.

Performed regular data entry and integrity checks on residential and commercial accounts, ensuring all billing updates and service logs were accurate and complete.. Utilized Microsoft Excel and internal databases to maintain structured customer records, streamline contractor logistics, and track schedule setups.. Collaborated cross-functionally with various departments to ensure accurate data entry for ticketing systems and support broader service-related data projects.. Organized financial documents and exported sensitive account resolution data for review by the Data Management and Credit Control teams.

Assisted in collecting, organizing, and entering operational data and participant feedback into tracking systems for community outreach programs.. Supported team leadership by maintaining accurate electronic records to evaluate program metrics, data reports, and improve future planning.