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Customer Service & Document Control Specialist with 4+ years in Client Support and Project Management
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Competencies
Proven ability to address customer needs effectively, ensuring positive experiences and issue resolution.
Expertise in controlling, tracking, and distributing project documents to support operational efficiency.
Strong verbal and written communication skills facilitating clear information exchange with stakeholders.
Efficiently multitasks and prioritizes to meet deadlines in fast-paced environments.
Education
Summary
Experienced in client support, document management, and operational efficiency. Adept at delivering exceptional service and managing project information with accuracy. Committed to supporting organizational success.
Key Achievements
- Streamlined document management processes at Maruti Construction, improving accessibility and accuracy of project information.
- Consistently delivered high-quality customer service, resolving inquiries efficiently and enhancing customer satisfaction at Gravity Multi tech.
- Maintained food safety and hygiene standards while supporting daily operations at Subway, ensuring customer safety and compliance.
Experience
Sandwich Artist
Delivered excellent customer service and order support. Prepared food according to company quality standards. Operated cash register and processed payments. Maintained cleanliness and followed food safety rules
Document control specialist
Manage all project-related documents to maintain accuracy and accessibility.. Control, track, and distribute project information to stakeholders.. Support project and engineering teams with document organization and review.. Archive technical and administrative documentation for compliance purposes.. Ensure documentation meets project standards and operational requirements.. Maintain proper records to support smooth workflow and efficiency.
Customer Service Representative
Respond to customer inquiries via phone, email, or chat in a timely manner.. Provide accurate information about products, services, and company policies.. Resolve customer complaints and escalate issues when necessary.. Educate customers about promotions, new products, or service enhancements.