Adaptable and analytical finance expert with extensive experience in account advisory, collections, and financial analysis across diverse industries. Skilled in communication, problem-solving, and team leadership.
Proficient in analyzing financial data to optimize accounts and improve recovery strategies.
Effective communicator with experience in customer service, negotiations, and team collaboration.
Skilled at identifying issues and implementing solutions in high-pressure environments.
Provides guidance and support to team members, fostering professional growth.
Accenture
Financial account advisory analyst for Facebook/Meta, managing accounts related to total expected loss, weighted average days, and collection performance., Lead escalation and recovery processes for accounts exceeding net terms, advising sales teams and ensuring compliance with financial policies., Manage credit, rebill, and payment plan processes, addressing fraudulent activities and maintaining effective communication with clients to resolve past-due balances., Utilize Coupa and Ariba portals for invoicing, reporting, and financial transaction management., Conduct knowledge transfers, employee training, and audits across international projects to maintain operational consistency and accuracy., Serve as a Subject Matter Expert (SME), mentoring new employees, supporting English proficiency programs, and guiding performance improvement initiatives., Support leadership with audits and reporting, ensuring adherence to DTP standards and internal control processes., Apply analytical tools and financial modeling techniques to enhance financial reporting, planning, and analysis, driving improvements in efficiency and data accuracy.
CMA-CGM / APL Shared Service Center
Managed Accounts Payable (AP) for the USA and managed B2B collections for the Australian division., Prepared and clarified customer statements of accounts (SOAs) in Excel, ensuring professional communication and understanding., Assessed potential invoice disputes and implemented strategies to secure timely payments., Developed effective techniques to navigate complex customer interactions and avoid delays in collections.
CMA-CGM
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Quickly adjusts to new roles and processes, maintaining performance under changing conditions.
Temporary contract position supporting custom procedures for Costa Rica and El Salvador., Adapted quickly to new processes and performed under pressure with minimal training.
Van Ru Credit Corporation
Collections agent and sales representative, managing multiple windows simultaneously., Maintained patience, strong listening skills, and effective communication with clients to resolve outstanding balances., Returned to the company after a brief hiatus due to proven performance and expertise in collections.
Sykes – Global Park
Managed inbound calls from the United States and Canada in English and Spanish, explaining billing, rates, and payment options., Provided empathetic customer support, resolving issues while managing multiple call windows efficiently.
Datascension – San Pedro
Conducted outbound surveys to U.S. customers, adapting techniques to manage high call volumes and varied survey lengths (2–45 minutes)., Managed stressed customers effectively using persuasion, empathy, and rebuttal techniques to achieve objectives.
