Kings

Call Centre Agent

Contact

Lusaka, Lusaka Province, Zambia

Available on CazVid

Contact via CazVid

Competencies

Call handlingIntermediate

Demonstrated experience with Call handling.

Customer Support and issue ResolutionIntermediate

Demonstrated experience with Customer Support and issue Resolution.

Microsoft Office (Word, Excel, Outlook)Intermediate

Demonstrated experience with Microsoft Office (Word, Excel, Outlook).

Ticket logging & case trackingIntermediate

Demonstrated experience with Ticket logging & case tracking.

Confidentiality & Data AccuracyIntermediate

Demonstrated experience with Confidentiality & Data Accuracy.

Education

Diploma

Nkumbi International College

Completed 2025

Grade 12 Certificate

David Kaunda Secondary school

Summary

Call Centre Agent open to new opportunities

Experience

Call Centre Agent

iSON Zambia limited

Handled inbound and outbound customer calls professionally. Resolved customer inquiries and escalated complex issues. Captured and updated client data accurately in internal systems. Maintained high call quality standards and performance targets. Ensured accurate documentation of all customer interactions

Sales Consultant

MTN AYO Insurance Zambia

Promoted life insurance policies to individuals and corporate clients. Generated leads and conducted follow-ups to convert prospects. Assisted clients with policy explanations, renewals, and documentation. Maintained accurate client records and updated policy information. Worked towards achieving monthly sales targets

Retail Assistant / Cashier

Shoprite

Served customers efficiently at point of sale. Handled cash and electronic transactions accurately. Assisted with shelf restocking and product arrangement. Maintained cleanliness of the work area

Skills

Call handlingCustomer Support and issue ResolutionMicrosoft Office (Word, Excel, Outlook)Ticket logging & case trackingConfidentiality & Data Accuracy

Published on CazVid - Aug 18, 2026

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