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Kristen
Contact
Competencies
Demonstrated experience with Customer service and client relations.
Demonstrated experience with Team leadership and supervision.
Demonstrated experience with Staff training and development.
Demonstrated experience with Scheduling and workforce coordination.
Demonstrated experience with Inventory management.
Education
Summary
Professional profile
Experience
Executive/ Personal Assistant to the CEO
Client Contact and Relations. Administrative Support. Calendar and Scheduling. Meeting Attendance. Travel Coordination. Communication. Office Management. Project Coordination. Financial and Administrative
Member Management
Assisted members with inquiries and membership services.. Scheduled appointments and coordinated meetings.. Managed front-desk operations and cash handling.. Maintained club organisation and cleanliness.. Booking and running the recovery centre (saunas, ice baths, etc)
Remote Customer Service
Point of contact for customer service. Handled new inquiries or ongoing files. remote work from home and office one day a week. Conflict resolution
VIP Guest Relations / Client Liaison
Point of contact for club members. Handled any member issues or inquiries personally. Customer Experience and Satisfaction across all clubs. Event Management within the club and other locations
Bartender, Server & Supervisor
Performed supervisory, bartending, and serving responsibilities.. Managed opening and closing procedures.. Maintained exceptional customer service standards.. Assisted with staff supervision and shift management.. Worked across multiple restaurant departments to support daily operations.
Volunteer
Assisted with the care of dogs and cats.. Maintained cleanliness and organisation throughout the facility.. Supported animal socialisation and behavioural development.
Motivator
Assisted members with inquiries and membership services.. Scheduled appointments and coordinated meetings.. Managed front-desk operations and cash handling.. Maintained club organization and cleanliness.