Kwamena

Demonstrated experience with Leasehold and Freehold Property Administration.

Demonstrated experience with Understanding of legal documents: Deeds, Titles, Notices, Variations.

Demonstrated experience with Booking and managing property visitations.

Demonstrated experience with Housing System Experience: Qube, RPS.

Demonstrated experience with Management of booking repairs.

Manage leaseholder accounts on behalf of Freeholders, including sensitive cases (death, illness, arrears, remortgages).. Liaise with solicitors, leaseholders, and service charge agents to ensure lease provisions are enforced.. Perform Land Registry searches for leases, titles, and variations to resolve queries and update accounts.. Booking and allocating repairs to engineers and contactors based on skill set, ability and availability. Process legal and financial documents (completions, sales, freehold purchases); invoice ground rent and legal fees.. Use Qube to manage records, create new accounts, close obsolete records and administer refunds.. Draft formal letters, respond to helpdesk queries, and keep shared inbox under KPI thresholds.. Minute team meetings and complete various ad hoc tasks on request.. Work across email, phone, and helpdesk platforms to ensure prompt and accurate communication.

Supported buyers and vendors in residential property sales up to £6M.. Managed AML checks and documentation for compliance.. Created and issued official correspondence (offers, memos, rejections, withdrawal letters).. Updated RPS system with marketing data, EPCs, title documents, and council tax details.. Managed window cards, market brochures, and office admin for negotiators.. Covered reception, handling tenant key logs, stock orders, and liaising with third-party contractors.

Coordinated wholesale order processing with major retailers (e.g. Boots, Very).. Used NAV and Pyramid systems for inventory and logistics.. Built admin partner relationships, created reports, booked meetings and tracked forecasts.