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Kylejorge
VIP Marketing
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Competencies
Demonstrated experience with Microsoft Office / Google Workspace.
Demonstrated experience with Analytical Thinking.
Demonstrated experience with Fast Learning Skill.
Demonstrated experience with Good Communication Skills.
Demonstrated experience with Administrative Skills.
Education
Summary
VIP Marketing open to new opportunities
Experience
Content Moderator - Labeler
Classify, categorize, and moderate data to ensure high-quality training sets.. Tagging Related Policy for the Content.. Maintaining the SLA target to meet the client's needs. Annotate data (e.g., tagging text/images/videos for sentiment) based on provided guidelines.
Customer Service Representative - Chat Support
Respond to customer inquiries promptly while maintaining high service quality.. Use professional, friendly, and empathetic communication. Accurately identify customer issues and provide effective solutions. Ensure customer satisfaction before closing conversations. Manage multiple chats simultaneously while meeting response-time targets. Maintained professional, timely, and customer-focused email communication.
Finance & Accounting Support Staff – Internship
Provide general administrative support to the accounting team.. Provide Assistant in scanning and documenting daily transactions.. Uploading daily transactions to Google Drive with accurate file naming and organization.. Filing daily transactions into an arch ring binder with accurate labeling and proper file naming.. Assisted the Accounts Receivable team with daily administrative tasks.. Prepared, organized, and maintained suppliers' invoices and billing records.. Assisted in monitoring delivery receipt and billing statement statuses for Sales Invoice.. Helped to write the Sales Invoice and ensure accurate information.. Maintained confidentiality and accuracy when handling financial information.
Content Moderator
Making the platform a safe space for users. Removing explicit comment for the users to avoid vulgar/sexual/gory/hateful content or comment. Maintaining the SLA target to meet the client needs.
Customer Service Representative
Refunding digital content types for Xbox gaming community. Making sure to address the customer concerns on time and provide best gaming experience. Providing service via inbound calls.
Medical VA - Intake Coordinator
Maintained strict compliance with HIPAA and clinic protocols for secure patient communication.. Coordinated intake for 50–70 patients weekly, ensuring complete and accurate documentation of demographics, insurance, and medical history.. Managed incoming calls, emails, and patient portal messages.. Scheduled patient appointments across multiple providers and time zones using EMR.. Requesting authorization from Healthcare providers.. Providing service via outbound and inbound calls.