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Director De Sistemas De Información
Contacto
Competencias
Experiencia demostrada en Enterprise Applications.
Experiencia demostrada en ERP & Business Systems.
Experiencia demostrada en Systems Integration.
Experiencia demostrada en Digital Transformation.
Experiencia demostrada en IT Strategy.
Educación
Resumen
Director De Sistemas De Información buscando nuevas oportunidades
Experiencia
Head of IT CAM
Led regional initiatives to improve operational efficiency, process standardization, and execution consistency across multiple countries.. Managed KPI frameworks to monitor service performance, improve response times, and increase operational visibility.. Reduced operational costs through vendor optimization, service consolidation, and efficiency-driven initiatives.. Strengthened governance models and operational controls to ensure compliance, standardization, and performance tracking.. Oversaw cross-functional regional teams, driving alignment between operations, technology, and business priorities.
Director of Technology and Innovation
Led initiatives to improve operational efficiency, process standardization, and execution consistency across e-commerce, procurement, supply, logistics, call center, subscriptions, and clinic operations.. Defined and managed KPI frameworks across digital channels, call center, and operational workflows, improving service levels, response times, and operational visibility.. Reduced operational costs by ~15% through process improvements and vendor optimization strategies.. Led a team of 32+ professionals across operations, technology, and support functions, ensuring aligned execution and performance.. Led development of applications, system integrations, and security initiatives, enabling scalable operations and supporting business and operational needs.
Digital DevOps Manager
Improved digital delivery processes, increasing efficiency and execution consistency.. Strengthened KPI tracking and operational visibility, enabling better decision-making.. Implemented structured delivery models to improve coordination across teams and ensure consistent execution.
IT Senior Program Manager
Led and supported initiatives across a multi-service marketplace, including digital wallet, supermarket integrations, and bill payment services, expanding platform capabilities and service offerings.. Improved coordination across delivery, logistics, and customer-facing operations, enabling efficient and reliable service execution in high-volume environments.. Applied agile and performance-driven approaches to enhance transaction experience, service quality, and user interactions across the platform.. Supported the launch of new services such as ticket sales, enabling multi-vertical growth and increasing user engagement.. Partnered with product, operations, and business teams to align priorities, improve execution, and drive continuous service improvement.
Head of Software QA
Led initiatives to innovate and promote change within QA processes, enhancing overall efficiency.. Managed a team of 21, overseeing regional IT Software Quality Assurance operations.. Implemented a comprehensive QA strategy, including test artifacts, bug management, risk management, business support, metrics, QA roles, testing tools, and resource allocation.. Established trusted relationships with the regional IT Director, Business Relationship Managers (BRMs), and Development Managers.. Ensured QA team collaboration with Project Managers (PM), Business Analysts (BA), and Development team roles.. Led the implementation of a QA Testing laboratory.. Integrated new test automation tools into five core systems used regionally, enhancing testing capabilities and efficiency.
IT Software QA Lead / Project Manager / Software Developer
Co-led the definition and implementation of the SCRUM framework, promoting agile practices.. Provided software development support and delivered projects for the HR Vice Presidency for 6 years.. Co-led the design and implementation of QA procedures, scaling the QA methodology to support 400 people within the IT Vice Presidency. Quality Management System Strategy.. Designed, implemented, and promoted a model based on ITIL processes, improving service delivery and efficiency.. Co-led the IT strategy for process standardization and automation using JIRA, streamlining workflows.