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Latrell Bodden

Heredia, Heredia Province, Costa Rica

Customer Service Representative with 3+ years of client interaction

  • Managed incoming customer calls, facilitating payment collections and resolving inquiries
  • Provided prompt and effective responses to client concerns, enhancing customer satisfaction
  • Contributed to team success through collaboration and a customer-first approach
Communication
Expert
Utilized excellent verbal and written communication skills to address customer needs effectively.
Problem Solving
Intermediate
Applied creative problem-solving techniques to resolve issues efficiently and enhance customer experience.
Customer Service
Expert
Delivered outstanding customer service focused on client satisfaction and retention.
Technical Skills
Beginner
Utilized basic Excel skills to document and manage customer data.

Languages

English
write and read
Spanish
write and read
January 22, 2024 - PRESENT
Client Services
Managed incoming customer calls, facilitating payment collections, and resolving inquiries., Provided outstanding customer service, ensuring prompt responses to client concerns and payment-related issues., Proactively identified and addressed client needs, enhancing customer satisfaction and retention., Demonstrated excellent problem-solving skills, resolving issues efficiently and ensuring a smooth customer experience., Contributed to overall team success through collaboration and a customer-first approach.
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Puerto Viejo high school
Ninth year
Completed 2021
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Puerto Viejo high school
Baccalaureate year
Completed 2023

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