Laura - Customer Service

Experiencia demostrada en Active listening.

Experiencia demostrada en Problem solving.

Experiencia demostrada en Collaborative leadership.

Experiencia demostrada en Assertive communication.

Experiencia demostrada en Teamwork.

Comprehensive management of internal requests related to occupational health and well-being, including case tracking, prioritization, referral to the appropriate departments, and support in sensitive processes.. Ongoing coordination with Human Resources, Occupational Health and Safety, and Wellness to ensure response times and traceability of requirements.. Support in consecutive interpreting at administrative meetings, feedback sessions, and communication between teams with different levels of English proficiency.. Responsible handling of confidential information, timely resolution of incidents, and employee guidance with an empathetic and organizational approach.

Provide medical interpreting services during medical encounters, facilitating clear communication in video-call consultations.. Support billing and payment processes for medical appointments; provide health insurance interpretation to help resolve payment and coverage issues across language barriers.. Handle confidential patient information responsibly and resolve incidents in a timely manner.

Managed appointment scheduling and internal requests related to occupational health and wellbeing, including case tracking, prioritization, and referral to relevant departments.. Coordinated on an ongoing basis with Human Resources, Occupational Health and Safety, and Wellness teams to ensure response times and traceability of requirements.. Provided consecutive interpreting support during administrative meetings and feedback sessions, facilitating communication between teams with different English proficiency levels.. Handled confidential information responsibly, resolved incidents in a timely manner, and provided employee guidance with an empathetic, organized approach.