Laura - Customer Service & HR Specialist with Diverse Experience in Hospitality and Recruitment

Bogotá, Bogota D.C., Colombiaen

Managed guest check-in/out, reservations, and service inquiries at Casablanca 98 Hotel LTDA, ensuring customer satisfaction.

Handled cashier responsibilities, inventory, and customer service at Piqueteadero Doña Miriam, supporting efficient restaurant operations.

Contact via CazVid

Published on CazVid

Summary

Dedicated professional with hands-on experience in customer service, hospitality, and HR administrative tasks. Skilled in managing reservations, cash operations, HR documentation, and digital systems, adaptable to diverse work environments.

Key Achievements

Processed HR documentation, contracts, and used SAP at Gaseosas Lux S.A.S POSTOBON, streamlining personnel management.

Skills

Customer ServiceIntermediate

Provided services at the hotel and restaurant, handling inquiries, reservations, and guest requests effectively.

Human Resources ManagementIntermediate

Managed employee files, onboarding, contracts, and digitalization processes using SAP and manual archives.

Cash Handling & InventoryIntermediate

Controlled cash transactions, reconciliations, and supported inventory management at the restaurant.

Communication SkillsAdvanced

Skillfully managed guest interactions, team cooperation, and HR communications across roles.

Experience

Recepcionista

Casablanca 98 Hotel LTDA

Oct 2023 - Agos 2025

Realizar registro de check-in/check-out., Gestionar las reservas y atender llamadas telefónicas., Proporcionar información de los servicios., Atender solicitudes del huésped.

Cajera Restaurante

Piqueteadero Doña Miriam

Ene 2020 - Jun 2022

Manejar y controlar caja, caja fuerte y medios de pago., Cuadres de caja., Apoyar en inventarios, pedidos y facturas., Servicio al cliente y apoyo al servicio a la mesa.

Practicante RRHH

Gaseosas Lux S.A.S POSTOBON

Feb 2019 - Agos 2019

Ingresos y retiros de personal., Aperturas de hojas de vida., Contrataciones, cartas laborales y retiro de cesantías., Manejar archivo y digitalización., Manejar SAP., Realizar pausas activas.

Practicante RRHH

Aires S.A, LATAM

Nov 2016 - Mayo 2017

Realizar aperturas de hojas de vida y check-list., Cartas laborales, devisa y retiro de cesantías., Manejar archivo., Alistar documentación de retiros., Realizar contrataciones.