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Customer Service & HR Specialist with Diverse Experience in Hospitality and Recruitment
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Competencies
Provided services at the hotel and restaurant, handling inquiries, reservations, and guest requests effectively.
Managed employee files, onboarding, contracts, and digitalization processes using SAP and manual archives.
Controlled cash transactions, reconciliations, and supported inventory management at the restaurant.
Skillfully managed guest interactions, team cooperation, and HR communications across roles.
Utilized SAP software for HR processes and handled document digitalization tasks.
Education
Languages
Summary
Dedicated professional with hands-on experience in customer service, hospitality, and HR administrative tasks. Skilled in managing reservations, cash operations, HR documentation, and digital systems, adaptable to diverse work environments.
Key Achievements
- Managed guest check-in/out, reservations, and service inquiries at Casablanca 98 Hotel LTDA, ensuring customer satisfaction.
- Handled cashier responsibilities, inventory, and customer service at Piqueteadero Doña Miriam, supporting efficient restaurant operations.
- Processed HR documentation, contracts, and used SAP at Gaseosas Lux S.A.S POSTOBON, streamlining personnel management.
Experience
Recepcionista
Realizar registro de check-in/check-out., Gestionar las reservas y atender llamadas telefónicas., Proporcionar información de los servicios., Atender solicitudes del huésped.
Cajera Restaurante
Manejar y controlar caja, caja fuerte y medios de pago., Cuadres de caja., Apoyar en inventarios, pedidos y facturas., Servicio al cliente y apoyo al servicio a la mesa.
Practicante RRHH
Ingresos y retiros de personal., Aperturas de hojas de vida., Contrataciones, cartas laborales y retiro de cesantías., Manejar archivo y digitalización., Manejar SAP., Realizar pausas activas.
Practicante RRHH
Realizar aperturas de hojas de vida y check-list., Cartas laborales, devisa y retiro de cesantías., Manejar archivo., Alistar documentación de retiros., Realizar contrataciones.