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Laura Lorena Diazavendaño

Bogotá, Bogota D.C., Colombia

Customer Service & HR Specialist with Diverse Experience in Hospitality and Recruitment

  • Managed guest check-in/out, reservations, and service inquiries at Casablanca 98 Hotel LTDA, ensuring customer satisfaction.
  • Handled cashier responsibilities, inventory, and customer service at Piqueteadero Doña Miriam, supporting efficient restaurant operations.
  • Processed HR documentation, contracts, and used SAP at Gaseosas Lux S.A.S POSTOBON, streamlining personnel management.
Customer Service
Intermediate
Provided services at the hotel and restaurant, handling inquiries, reservations, and guest requests effectively.
Human Resources Management
Intermediate
Managed employee files, onboarding, contracts, and digitalization processes using SAP and manual archives.
Cash Handling & Inventory
Intermediate
Controlled cash transactions, reconciliations, and supported inventory management at the restaurant.
Communication Skills
Advanced
Skillfully managed guest interactions, team cooperation, and HR communications across roles.
Technical Skills (SAP, Digitalization)
Intermediate
Utilized SAP software for HR processes and handled document digitalization tasks.

Languages

Inglés
See Full Skillset on CazVid
Oct 2023 - Agos 2025
Recepcionista
Casablanca 98 Hotel LTDA
Realizar registro de check-in/check-out., Gestionar las reservas y atender llamadas telefónicas., Proporcionar información de los servicios., Atender solicitudes del huésped.
Ene 2020 - Jun 2022
Cajera Restaurante
Piqueteadero Doña Miriam
Manejar y controlar caja, caja fuerte y medios de pago., Cuadres de caja., Apoyar en inventarios, pedidos y facturas., Servicio al cliente y apoyo al servicio a la mesa.
Feb 2019 - Agos 2019
Practicante RRHH
Gaseosas Lux S.A.S POSTOBON
Ingresos y retiros de personal., Aperturas de hojas de vida., Contrataciones, cartas laborales y retiro de cesantías., Manejar archivo y digitalización., Manejar SAP., Realizar pausas activas.
Nov 2016 - Mayo 2017
Practicante RRHH
Aires S.A, LATAM
Realizar aperturas de hojas de vida y check-list., Cartas laborales, devisa y retiro de cesantías., Manejar archivo., Alistar documentación de retiros., Realizar contrataciones.
View Complete Work History
🎓
Corporación Internacional para el Desarrollo Educativo-CIDE
Tecnología en Gestión Empresarial
Completed 2019
🎓
Corporacion Internacional para el Desarrollo Educativo-CIDE
Técnico Profesional en Talento Humano
Completed 2017
🎓
Corporacion Internacional para el Desarrollo Educativo-CIDE
Seminario de Inglés
See Education & Certifications
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