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Laura Vanessa Rico Rocha

Bogotá, Bogota D.C., Colombia

Customer Service Specialist with 5+ years in retail and remote support

  • Managed customer queries across multiple channels at Macy's/Bloomingdale's, ensuring high satisfaction.
  • Supported fraud prevention and secure transactions, enhancing trust and security.
  • Provided technical and account support via phone, chat, and email, resolving issues efficiently.
Customer Service
Advanced
Delivered multi-channel support, managed orders, and resolved customer inquiries to maintain high satisfaction.
Technical Support
Intermediate
Provided technical assistance for accounts and support issues, ensuring smooth resolution.
Communication
Expert
Organized communication with property owners and internal teams, created presentations, and summarized meetings.
Content Creation & Visual Storytelling
Intermediate
Utilized creative skills such as video editing and presentation design for engaging content development.

Languages

Inglés
Español
See Full Skillset on CazVid
SEP 2022 - MAR 2024
Customer Service Representative
Macy’s / Bloomingdale’s
Managed calendars, agendas, and meeting schedules, Created presentations and meeting summaries, Organized communication with property owners and internal teams, Provided multi-channel customer support (chat, email, phone), Managed orders, returns, and product inquiries, Supported fraud prevention...
AUG 2024 - MAY 2025
Remote Support Specialist
Concentrix
MAR 2025
Property Management Support
Teleperformance
View Complete Work History
🎓
University of Buenos Aires
Bachelor’s Degree (High School Diploma)
See Education & Certifications
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