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Laura Salamanca

Bogotá, Bogota D.C., Colombia

Logistics & Customer Service Professional with 5+ years of broader experience

  • Managed client relationships and supported data-driven decision making at MAKRO SUPERMAYORISTA.
  • Improved customer service quality and bilingual support skills at CONCENTRIX for a health insurance provider.
  • Coordinated and optimized logistics operations across US and Canadian markets, enhancing cost efficiency.
Customer Relationship Management
Intermediate
Utilized CRM knowledge to manage client data and improve service delivery at MAKRO SUPERMAYORISTA.
Data Analysis
Intermediate
Applied quantitative and qualitative analysis techniques in varied roles to support decision making and operational improvements.
Logistics Coordination
Intermediate
Book and track loads across North America while optimizing costs and negotiating transportation terms.
Customer Service
Intermediate
Provided bilingual customer support for health insurance services, enhancing customer satisfaction and service quality.
Leadership & Teamwork
Intermediate
Led and collaborated within team environments, demonstrating initiative and proactive engagement.

Languages

Spanish
Native
English
B2
See Full Skillset on CazVid
June 2020 - December 2020
Intern
MAKRO SUPERMAYORISTA
Management, development and maintenance of clients., Knowledge in Customer Relationship Management., Data analysis for decision making; greater knowledge in Excel and Business Intelligence; understanding of portfolio management.
April 2021 - March 2022
Service Agent
CONCENTRIX
Bilingual agent for a health insurance. I have had the opportunity to improve customer service based on the experience of each of them.
March 2022 - nowadays
Logistics Coordinator
PERFILES Y SOLUCIONES LOGISTICAS
Book and track loads around United States and Canada., I've learned about costs optimization and negotiation on multimodal transportation.
View Complete Work History
🎓
Universidad EAN
International Business
Completed December 2021
See Education & Certifications
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