Laura avatar

Laura - Customer Service & Event Coordination Specialist with Diverse Experience

Bucaramanga, Santander Department, Colombiaen
Supported team operations at Accedo - ATyT, improving communication and data management skills.
Assisted in organizing and executing seamless weddings, ensuring client satisfaction.
Published on CazVid

Summary

Versatile professional with experience in customer service, event coordination, data management, and caregiving, dedicated to delivering organized and empathetic support across various domains.

Key Achievements

Skills

Customer ServiceIntermediate

Provided support and communication functions in customer-facing roles, ensuring satisfaction and accuracy.

Event Planning & CoordinationIntermediate

Assisted in planning and executing wedding events, coordinating vendors and managing timelines.

Data ManagementAdvanced

Handled data entry, record maintenance, and quality control using various software tools.

Communication & Interpersonal SkillsIntermediate

Developed effective communication and conflict resolution skills through diverse roles.

Multitasking & OrganizationIntermediate

Managed multiple tasks efficiently, maintaining organized records and schedules under pressure.

Languages

Spanish(Native)English(Advanced)French(Beginner)

Experience

Customer Service Representative

Accedo - ATyT

2020 - 2021

Developed organizational, data management, and communication skills in customer service, supporting team operations and ensuring high standards of accuracy and efficiency.

Wedding Planner Assistant

Urban daisy

2021 - 2022

Assisted in organizing and coordinating all aspects of weddings, from vendor selection to timeline management, ensuring seamless execution of events., Managed schedules, appointments, and communications, ensuring all details were meticulously organized and easily accessible., Maintained comprehensive databases of clients, vendors, and event details, ensuring accurate and up-to-date records for smooth operations., Quickly addressed and resolved any issues or last-minute changes, demonstrating strong problem-solving skills and the ability to remain calm under pressure.

Data entry

Lean solutions group

2024

Proficient in Microsoft Excel, Google Sheets, and various data management systems. Skilled in maintaining meticulous attention to detail, ensuring data integrity, and conducting quality control checks. Demonstrated ability to meet tight deadlines while managing multiple tasks. Strong organizational and communication skills, with a proven track record of collaborating effectively with team members.

Aupair

Aupair care

2022 - 2024

Provided comprehensive care and attention to children, developing skills in effective and empathetic communication, conflict resolution, planning and organization of activities, flexibility and adaptability, and teamwork.

Education

School Divino amor

High school education

Completed 2017

Colombia college

Technology of culinary

Completed 2021
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