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Laura Villalobos Rojas

San José, San José, Costa Rica

Clinical Specialist with diverse healthcare and technical skills

  • Provided clinical leadership and managed complex customer communications at Align Technology Inc.
  • Handled inbound and outbound customer calls, contributing to improved customer experience and issue resolution
  • Gained CAD-CAM experience, supporting retainer setup and digital design processes
Clinical Communication
Expert
Effective communication with internal and external stakeholders regarding clinical issues and treatments.
Customer Support
Advanced
Handled customer inquiries, complaints, and support calls to enhance service quality.
Technical Skills
Advanced
Utilized CAD-CAM, digital design, and related software for clinical and technical tasks.
Problem-solving
Advanced
Addressed difficult customer situations and contributed ideas to improve business processes.
Clinical Knowledge
Expert
Applied professional clinical skills and knowledge to support treatments and improve patient outcomes.

Languages

English
Advanced C1
Spanish
Native
See Full Skillset on CazVid
SEPTEMBER 2019 - ACTUAL
CLINICAL SPECIALIST
Align Technology Inc. CR
Handle clinical communication with internal and external stakeholders., Difficult customer situations and take the issues/concerns/complaints to completion., Provide ideas and suggestions to improve the overall business and improve customer experience., Provide clinical leadership to treatments.,...
FEB 2015 - JUN 2016
SERVICE DESK AGENT
HP Enterprise
Attention to company partners, to manage purchases, changes and claims for service parts.
View Complete Work History
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ULACIT
DENTISTRY DEGREE / DOCTOR IN DENTAL SURGERY
Completed 2013
See Education & Certifications
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