Experienced in managing client communications, policy administration, and issue resolution within health insurance. Known for reliability, attention to detail, and strong interpersonal skills.
Expertise in managing client interactions, resolving issues, and maintaining high service standards.
Proficient in handling inbound and outbound calls, providing clear and professional information.
Experienced in updating client records, issuing documents, and processing cancellations efficiently.
Capable of resolving client queries promptly, ensuring accurate and effective solutions.
Old Mutual Alternatives Solutions
Handling calls in bound and out bound. Update clients details on system. Cancellations of Policies, refunding the client, policy documents. Analyze new business from outsource call centre. Resolve client queries on first contact. Cancellation of Policies, refunding the clients. Auditing recordings for call centre. Capturing and validation of returned mails. Uploading business from outsource call centre. Compile report for findings
Kaelo Health
Inbound and Outbound calls. Issuing of policy documents. Updating members personal details. issuing claim forms. answering questions. Assisting with walk ins, when members comes to the office to submit the claim documents I make sure that they get assisted
Kaelo Health / Primecure
Inbound and Outbound calls. Issuing of policy documents. Updating members personal details
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