Lauretta

Operations & Client Service Specialist with 7+ years in Customer Support and Administrative Roles

Contact

Available on CazVid

Contact via CazVid

Competencies

Customer ServiceAdvanced

Skilled in managing client interactions, resolving issues, and maintaining high customer satisfaction levels.

Administrative SupportIntermediate

Proficient in updating client records, processing cancellations, and managing policy documentation efficiently.

Communication SkillsAdvanced

Effective communicator adept at handling calls, walk-ins, and cross-team coordination.

Data AnalysisIntermediate

Capable of analyzing call center data to identify trends and improve operational workflows.

Education

Thuto- Lore Secondary School

Completed 1997

Languages

Tswana

Sesotho

English

Summary

Experienced in client support, policy management, and administrative tasks within the insurance and health sectors. Proven ability to enhance customer satisfaction and streamline processes.

Key Achievements

Managed high-volume client interactions, ensuring timely updates and accurate record-keeping.
Streamlined policy cancellation and refund processes, enhancing customer satisfaction.
Analyzed new business data from call centers to improve operational efficiency.
Handled both inbound and outbound calls, providing comprehensive support and resolving issues promptly.
Supported walk-in clients with policy documentation and inquiries, maintaining excellent service standards.

Experience

Operations Administrator

Old Mutual Alternatives Solutions

Handling calls in bound and out bound. Update clients details on system. Cancellations of Policies, refunding the client, policy documents. Analyze new business from outsource call centre. Resolve client queries on first contact. Cancellation of Policies, refunding the clients. Auditing recordings for call centre. Capturing and validation of returned mails. Uploading business from outsource call centre. Compile report for findings

Client Service

Kaelo Health

2017 - Present

Inbound and Outbound calls. Issuing of policy documents. Updating members personal details. issuing claim forms. answering questions. Assisting with walk ins, when members comes to the office to submit the claim documents I make sure that they get assisted

Client Service

Kaelo Health / Primecure

2024 - Present

Inbound and Outbound calls. Issuing of policy documents. Updating members personal details

Skills

Customer ServiceAdministrative SupportCommunication SkillsData Analysis

Published on CazVid - Aug 4, 2026

Contact Lauretta

Competencies

Customer ServiceAdvanced

Skilled in managing client interactions, resolving issues, and maintaining high customer satisfaction levels.

Administrative SupportIntermediate

Proficient in updating client records, processing cancellations, and managing policy documentation efficiently.

Communication SkillsAdvanced

Effective communicator adept at handling calls, walk-ins, and cross-team coordination.

Data AnalysisIntermediate

Capable of analyzing call center data to identify trends and improve operational workflows.

Key Achievements

Managed high-volume client interactions, ensuring timely updates and accurate record-keeping.

Streamlined policy cancellation and refund processes, enhancing customer satisfaction.

Analyzed new business data from call centers to improve operational efficiency.

Handled both inbound and outbound calls, providing comprehensive support and resolving issues promptly.

Supported walk-in clients with policy documentation and inquiries, maintaining excellent service standards.

Experience

Operations Administrator

Old Mutual Alternatives Solutions

Client Service

Kaelo Health

2017 - Present

Client Service

Kaelo Health / Primecure

2024 - Present

Inbound and Outbound calls. Issuing of policy documents. Updating members personal details