Experienced in client support, policy management, and administrative tasks within the insurance and health sectors. Proven ability to enhance customer satisfaction and streamline processes.
Skilled in managing client interactions, resolving issues, and maintaining high customer satisfaction levels.
Proficient in updating client records, processing cancellations, and managing policy documentation efficiently.
Effective communicator adept at handling calls, walk-ins, and cross-team coordination.
Capable of analyzing call center data to identify trends and improve operational workflows.
Old Mutual Alternatives Solutions
Handling calls in bound and out bound. Update clients details on system. Cancellations of Policies, refunding the client, policy documents. Analyze new business from outsource call centre. Resolve client queries on first contact. Cancellation of Policies, refunding the clients. Auditing recordings for call centre. Capturing and validation of returned mails. Uploading business from outsource call centre. Compile report for findings
Kaelo Health
Inbound and Outbound calls. Issuing of policy documents. Updating members personal details. issuing claim forms. answering questions. Assisting with walk ins, when members comes to the office to submit the claim documents I make sure that they get assisted
Kaelo Health / Primecure
Inbound and Outbound calls. Issuing of policy documents. Updating members personal details