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Leandro Daniel Gualsaqui De La Cadena

Palmira, Valle del Cauca Department, Colombia

Customer Support & Dispatch Specialist with 3+ yrs in Home Warranty Industry

  • Resolved 40–60 customer inquiries daily at ServicePlus, reducing repeat contacts through clear communication and policy explanations.
  • Managed technician dispatching for home warranty claims using dispatch manager apps and TARP, coordinating service appointments efficiently.
  • Provided real-time English-Spanish translation during church services, ensuring accurate and culturally sensitive communication under pressure.
Customer Support
Expert
Handled multi-channel support (phone, chat, email) for U.S. customers, resolving inquiries within service standards.
Dispatch Management
Advanced
Coordinated technician dispatch by managing service requests, using specialized apps, and ensuring timely service resolution.
Claims Processing
Advanced
Processed claims, scheduled repairs, and tracked progress, maintaining accurate records via CRM and dispatch tools.
Language Skills
Expert
Fluent in English and Spanish, providing translation services and supporting communication in multilingual environments.
Conflict Resolution
Intermediate
De-escalated high-tension customer complaints through empathetic communication while adhering to policies.

Languages

Spanish
Fluent
English
Professional
See Full Skillset on CazVid
May 2025 - Feb 2026
Customer Service Agent
ServicePlus Home Warranty
Resolved 40–60 daily customer inquiries related to claims, billing, reimbursements, and coverage explanations, reducing repeat contacts through clear expectation setting., Coordinated service claims with U.S.-based technicians by assigning jobs, tracking progress, and following up to ensure timely...
Mar 2025 - Apr 2025
Customer Service Agent
TaskUs
Delivered multi-channel support (phone, chat, email) for U.S. customers, resolving transfer and account-related inquiries within SLA targets., Handled complaints, escalated cases when necessary, and ensured smooth call transfer.
Aug 2024 - Dec 2024
English-Spanish Translator Intern
Full Gospel Maranatha Church
Served as primary live translator during 3-hour services, translating English to Spanish in real time for a live audience., Ensured accurate, culturally sensitive communication under high-pressure conditions.
View Complete Work History
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Christ For the Nations Institute
Advanced Studies Diploma
Completed Dec 2024
See Education & Certifications

Experienced in dispatch and customer service, specifically in the home warranty industry, managing technician assignments and customer service inquiries.

The individual discusses their experience with dispatch management tools, specifically mentioning the dispatch manager application and TARP for tracking customer and technician interactions.

Experienced in dispatching technicians for home warranty services, adept at problem solving and ensuring customer satisfaction by finding suitable technicians for appliance repairs.

The individual describes their approach to managing multiple dispatch requests by categorizing service tickets based on priority and area, ensuring that urgent requests are handled first.

dispatcher

Leandro is a 23-year-old with previous dispatch experience for a home warranty company, currently applying for a remote dispatcher position.

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