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Leonardo Rocha Cadavid

Bogotá, Bogota D.C., Colombia

Quality Analyst with 5+ years of experience in quality assurance and social media support

  • Developed QA guidelines and created monitoring databases at Community Minerals
  • Audited advisors and provided coaching feedback at Sutherland Global Services
  • Moderated gaming content and managed social media support across multiple roles
Quality Assurance
Advanced
Developed and implemented quality assurance guidelines and monitoring tools.
Social Media Support & Moderation
Advanced
Provided technical support, community management, and moderation for social media platforms.
Content Evaluation & Categorization
Intermediate
Evaluated search relevance, categorized social media posts, and tested applications.
Training & Coaching
Intermediate
Created and delivered technical and language training programs for advisors.
Data Analysis & Database Management
Intermediate
Created databases to monitor marketing results and analyzed data for insights.

Languages

English
C2
Spanish
Native/Bilingual
German
B2
See Full Skillset on CazVid
JANUARY 2022 - AUGUST 2022
QUALITY ANALYST
COMMUNITY MINERALS
Created the Quality Assurance guidelines., Provided direct feedback to the agents., Created databases to monitor and analyze marketing results., Assisted customers interested in selling their mineral interests.
JANUARY 2021 - DECEMBER 2022
GAMING CONTENT MODERATOR
TELEPERFORMANCE
Moderated content for a gaming platform via e-mail and in-app reports.
FEBRUARY 2018 - FEBRUARY 2020
SENIOR QUALITY ANALYST
SUTHERLAND GLOBAL SERVICES
Audited advisors & provided feedback on coaching (tech & language)., Created & provided tech & English training., Answered from the official social media support accounts.
JANUARY 2015 - FEBRUARY 2018
SOCIAL MEDIA ADVISOR
SUTHERLAND GLOBAL SERVICES
Provided technical support to customers via Social Media., Community Management & Moderation., Creative content creator on Twitter.
FEBRUARY 2023 - MARCH 2025
SOCIAL MEDIA & AI EVALUATOR
APPEN
Evaluate search relevance, categorize social media posts (Meta) for cloud computing & AI generation, and test applications for errors., Made English transcriptions.
MAY 2024 - SEPTEMBER 2024
SOCIAL MEDIA LISTENER SPECIALIST
SERVICE TITAN
Assisted customers on SM and provided troubleshooting for their apps, ensuring all messages were responded to, redirected, and escalated., Helped create the Social Media Style Guide., Handled reviews and helped with spreadsheets optimization.
View Complete Work History
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Universidad Nacional de Colombia
Philology and Languages (germanistic)
Completed 2014
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Universidad de Antioquia
Systems Engineering
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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