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Lerato Mapule

Pretoria, Gauteng, South Africa

Customer Service & Support Specialist with 3+ years of client engagement experience

  • Processed transactions accurately at Quick bake, ensuring prompt service for diverse customer needs.
  • Managed front-desk operations and organized patient records at Sukuma pharmacy, improving workflow efficiency.
  • Recruited and supported clients in financial services at Mobilizer, expanding customer base through outreach and guidance.
Customer Service
Expert
Provided friendly, accurate assistance and managed transactions, improving customer satisfaction.
Communication Skills
Advanced
Effectively communicated with customers and internal teams, handling inquiries and documentation with clarity.
Administrative Support
Intermediate
Managed scheduling, records, and front desk operations to support organizational workflows.
Outreach & Client Recruitment
Intermediate
Conducted outreach, recruited clients, and guided them through service applications.
Teamwork & Reliability
Advanced
Worked collaboratively, demonstrated high work ethic, and reliably supported team functions.
See Full Skillset on CazVid
2024/01 - up to date
cashier
Quick bake
Processed customer transactions accurately and efficiently., Handled cash, card payments, and issued receipts., Provided friendly and prompt customer service.
2020/07 - 2020/11
receptionist
Sukuma pharmacy
Greeted and assisted customers with inquiries and appointments., Managed phone calls, scheduling, and front-desk operations., Maintained and organized patient records and billing information.
2016/01 - 2016/06
Agent
Mobilizer
Recruited clients for financial products or services., Conducted outreach and marketing to expand customer base., Provided support and guidance to clients throughout the application process.
View Complete Work History
🎓
Sibusisiwe high school
National Senior Certificate (grade 12)
Completed 2015/11
See Education & Certifications
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