Ligia

Experiencia demostrada en Microsoft Office.

Experiencia demostrada en Oracle.

Experiencia demostrada en Adobe.

Managed customer’s accounts and Collections.

Provided customer service over the phone for T-Mobile, phone activations, reviewing of credit scores for customers.

Provided customer service over the phone for Citi Cards, took payments over the phone, explained credit card balances and informed of credit card benefits to customers.

Managed customer’s accounts, account resolution and Collections.

Audit and approval of credit applications, refunds, invoice accommodations, invoice adjustments., Make sure all collectors follow the company’s policies when performing any of these transactions., Research of cash applications., Review the transaction history of open balances and provide explanation in order to resolve it., Credit resolution and monthly reporting.