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Loanmy Shanine Estevez Hunter

Managua, Managua Department, Nicaragua

Retail and Customer Service Specialist with diverse sales and support experience

  • Provided personalized luxury sales support for Hermès and high-end watch brands, enhancing customer experience.
  • Supported Microsoft Surface and Windows device troubleshooting via multi-channel customer support.
  • Handled billing, appointment scheduling, and technical inquiries across healthcare and telecommunication sectors, ensuring high customer satisfaction.
Customer Service
Expert
Provided high-quality customer support, including troubleshooting, engagement, and resolving inquiries across multiple industries.
Sales & Upselling
Advanced
Executed retail sales strategies for luxury and premium products, focusing on guest relations and visual presentation.
Technical Support
Intermediate
Supported technical devices and software, resolving issues over phone, chat, and email, and training users on updates.
Healthcare Billing
Intermediate
Managed appointment scheduling and processed insurance payments, ensuring accuracy and customer satisfaction.
Visual Merchandising
Intermediate
Supported visual merchandising efforts to enhance retail product presentation and customer engagement.
See Full Skillset on CazVid
August 2025 - Present
Sales Associate
Heinemann
Sales associate specializing in premium products including Hermès leather goods., Engages guests with personalized service and supports visual merchandising.
Dec 2022 - Nov 2024
Sales Associate / Watch Specialist
Harding Brothers
Sales associate for a diverse range of retail products onboard., Luxury watch specialist., Achieved strong sales results and maintained high visual standards.
Sep 2021 - Oct 2022
Healthcare Support / Billing Consultant
Sitel
Appointment scheduler for United Health Care., Processed billing and insurance payments while ensuring high customer satisfaction.
Jun 2020 - Sep 2021
Microsoft Technical Support
Concentrix
Supported Microsoft Surface and Windows devices through phone, chat, and email.
Apr 2017 - May 2020
Customer Service / Technical Support
Sitel
Troubleshooting internet, modem, cable and phone services., Served as trainer for new and existing product updates.
Sep 2016 - Jan 2017
Customer Service (Kohl’s)
Accedo Technology
Handled customer orders, gift card redemptions, and inquiries over the phone.
View Complete Work History
🎓
Universidad Politécnica de Nicaragua
Tourism Business & Administration
Completed In progress
🎓
Colegio La Purísima, Managua
Bachelor
See Education & Certifications
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