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Floor Lead & Key Holder
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Competencies
Demonstrated experience with Library Technical Services.
Demonstrated experience with MARC 21 Coding.
Demonstrated experience with Dewey Decimal Classification (DDC).
Demonstrated experience with Cataloging & Classification.
Demonstrated experience with Microsoft Office (Word, Excel, Outlook, PowerPoint).
Education
Summary
Floor Lead & Key Holder open to new opportunities
Experience
Floor Lead & Key Holder
Successfully audit and implement high-volume corporate database price updates and inventory classification adjustments under strict operational deadlines with a skeleton staff.. Review shipping manifests and corporate flow directives to accurately organize and track incoming freight layout changes, maximizing space utilization and highlighting bestsellers.. Entrusted with store opening/closing procedures, financial reconciliations, and independent shift delegation for the operational team.
Customer Experience Manager
Promoted to coordinate daily store operations, ensuring optimal team productivity, schedule compliance, and task completion.. Maintained 100% staff compliance on mandatory digital learning modules by designing and delivering structured onboarding and training programs for new hires.. Managed high-stress consumer escalations, operational incidents, and specialized inquiries using proactive communication and de-escalation strategies.
Cashier Team Member
Managed high volumes of in-person and telephone inquiries, researching niche product specifications to ensure customers received precise information.. Maintained a 98% accuracy rating for inventory processing, inventory layout mapping, and shelf-stocking precision.