Profesional con experiencia en gestión hotelera, soporte al cliente y ventas en la industria de hospitalidad, con habilidades en sistemas CRM y multitarea.
Aplicó técnicas de resolución de problemas y gestión de operaciones en la industria hotelera.
Brindó soporte a huéspedes en front office, reservas y resolución de reclamos en múltiples hoteles.
Utilizó Opera, Salesforce y Delphi para gestionar reservas, cuentas y comunicación con clientes.
Desarrolló propuestas, template de acuerdos y manejó canales de chat y email para ventas y soporte.
WET hotel - WET Hospitality Limitada
Streamlined hotel operations across guest services, administration, finance, and HR, ensuring 4-star service standards., Directed maintenance, housekeeping, reservations, and restaurant functions.
Costa Rica Focus Travel Agency
Assisting with analytical cases by email and phone., Resolving cases on the Salesforce platform., Managing the hospitality Delphi system, Meeting Broker, and Diagramming Program., Creating new accounts, processing reports, and assisting with tax setting., Developing agreement and sales proposal...
Amadeus
Customer Service Support- Italian-English.
Accenture
Assist in creating new claims according to the condition of theft and loss insurance, processing payments, and guiding the resolution process by interacting through Phone calls communication, and e-mail.
Digital Marketing Technician
Master of Hotel Management
Degree in Hotel Management and Tourism
Discover other professionals with similar experience
Mentoreó nuevos empleados y participó en capacitaciones en sistemas y procesos internos.
Sagicor Costa Rica SCR, S.A
Selling packages of Travel insurance to foreigners, supporting information about new politics, and travel documents through Chat Support channels and email.
Marriott Cancun
Giving support at the front office operation for a massive corporative group, attending to the process of documentation during check-in and payment during check out process.
Marriott Hotels
Attend multichannel support, Opera system, Marsha, and Empower Platform for chat support, reservations, internal department operation, Outlook email, and telephone operator, sales, and assistant in reservations requests., Assist the guests during the check-in time and departure time process...
Costa Cruise Line Ship
Prepare and sell cocktails in different areas on board, operated PMS system for sale and inventory., Sommelier Service attending new reservations for lunch and dinner service on decanting wine., Sale exclusive wine packages and cocktails during the embarkation dates for onboarding cruise.
Suites Apart Hotel Sol de Oro
Keep and prepare all the rooms assigned in good condition., Develop new ways of the cleaning system., Manage the time.
